TruChatSafety Guidelines
Chatting with strangers should be fun, not risky. Here is how to protect yourself — and how TruChat's tools back you up.
How to stay safe
Keep personal details private
Never share your full name, address, phone number, workplace, school, or financial details — no matter how friendly the conversation gets. A genuine connection will never need them.
Watch for pressure to move off-platform
Scammers almost always try to move you to another app quickly, then build toward money: an "investment tip", an emergency, a gift card. Anyone who brings up money, crypto, or trading is a scam — report and block them.
Treat every image as permanent
View-Once and blocking reduce casual misuse, but nothing sent over the internet can be guaranteed unsaveable. Never send a photo you couldn't afford to be shared.
Report early, block freely
You never owe anyone a conversation. The moment a chat feels off, block them — it takes one tap, it's permanent, and they are never told why. Reporting also helps us remove them for everyone else.
If you are in crisis
If you or someone you are chatting with is thinking about self-harm, please reach out for real support — you matter. International helplines are listed at findahelpline.com. If someone is in immediate danger, contact your local emergency services.
How TruChat protects you
One-Tap Blocking
You have total control over who can speak to you — no opaque "shadowbanning" algorithms. If someone makes you uncomfortable, click Block. They are instantly removed from your view and can never message you again.
Automated Filters
Links, spam, contact-detail patterns, and prohibited language are blocked automatically before they reach you, in every room and private chat.
Crisis Support
If our systems detect language suggesting someone is in distress, we automatically show mental-health and crisis support resources — privately, to that person only.
View-Once Media
Images can be sent as View-Once: the recipient must hold to view, and the image hides in the app after being seen. It deters casual saving — it cannot make screenshots impossible, so pair it with the tip above.
Go deeper
Read the community guidelines every user agrees to, learn how to report abuse and what happens when you do, or visit the Trust Centerfor how moderation and enforcement work. Curious what we store about you? It's all in the privacy policy.