TRUCHAT COOKIE POLICY

This Cookie Policy explains how TruChat uses cookies and similar technologies when you use our website, chat platform, and related services.

By continuing to use TruChat, you agree to the use of cookies and similar technologies as described in this policy.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your browser or device when you visit a website.

They help websites:

• Remember your preferences
• Keep sessions active
• Improve performance
• Protect against spam and abuse
• Understand how users interact with the platform

Some cookies expire when you close your browser, while others may remain for a limited period to remember settings or preferences.

2. WHY TRUCHAT USES COOKIES

TruChat uses cookies and similar technologies to:

• Keep chat sessions active
• Remember temporary guest sessions
• Save theme preferences (light/dark mode)
• Maintain login sessions for registered users
• Detect spam, bots, and abuse
• Improve platform performance
• Understand feature usage and traffic patterns
• Improve moderation and security systems
• Support analytics and debugging
• Remember consent settings

Without certain cookies, parts of TruChat may not function properly.

3. TYPES OF COOKIES WE USE

A. Essential Cookies

These cookies are necessary for the platform to work correctly.

They may help:

• Maintain sessions
• Keep users logged in
• Enable chat functionality
• Protect against abuse or spam
• Remember security settings

Essential cookies cannot usually be disabled because the platform depends on them.

B. Preference Cookies

These cookies remember user choices, such as:

• Light or dark mode
• Language preferences
• Interface settings
• Saved filters or UI preferences

C. Analytics Cookies

These cookies help us understand:

• Which pages users visit
• Feature usage
• Platform performance
• Error tracking
• General traffic patterns

This information helps improve TruChat’s usability and stability.

D. Advertising Cookies

TruChat may use advertising technologies to support free access to the platform.

Advertising cookies may:

• Measure ad performance
• Limit repeated ads
• Show more relevant advertisements
• Detect ad abuse or fraud

We do not intentionally sell personally identifying user information to advertisers.

4. SESSION STORAGE AND LOCAL STORAGE

TruChat may also use local browser storage technologies to:

• Store temporary chat preferences
• Maintain UI settings
• Improve session responsiveness
• Support temporary guest experiences

Some temporary chat-related data may remain only during the active session and may disappear after logout, inactivity, or browser closure.

5. THIRD-PARTY SERVICES

TruChat may use trusted third-party providers for:

• Analytics
• Security
• Infrastructure
• Authentication
• Moderation
• Performance monitoring
• Advertising

These providers may place limited cookies or similar technologies required for their services to function properly.

Third-party providers may have their own privacy or cookie policies.

6. ANALYTICS AND PERFORMANCE TOOLS

TruChat may use analytics and performance tools to understand:

• User interactions
• Platform performance
• Device/browser compatibility
• Traffic trends
• Error reporting

These tools help us improve usability, speed, moderation systems, and overall platform quality.

Analytics data is generally aggregated and not intended to directly identify individual users.

7. SECURITY AND ANTI-SPAM TECHNOLOGIES

To help protect the platform, TruChat may use security-related cookies or verification systems that:

• Detect suspicious behavior
• Prevent automated spam
• Limit abuse
• Distinguish bots from real users
• Protect chat systems and infrastructure

These protections are important for maintaining safer conversations and platform stability.

8. MANAGING COOKIES

Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block certain cookies
• Clear local storage
• Control cookie permissions

Disabling some cookies may affect parts of TruChat, including:

• Login sessions
• Chat functionality
• Preferences
• Security systems
• Moderation tools

Browser settings vary depending on your device and browser.

9. DO NOT TRACK

Some browsers include a "Do Not Track" setting.

Because there is currently no universal standard for handling Do Not Track signals, TruChat may not respond to all such browser requests automatically.

10. CHANGES TO THIS POLICY

We may update this Cookie Policy from time to time to reflect:

• Platform updates
• Legal requirements
• Security improvements
• Feature changes
• Advertising or analytics updates

When changes are important, we may provide notice inside the platform.

11. CONTACT

If you have questions about this Cookie Policy or TruChat’s use of cookies and related technologies, contact: support@truchat.com

12. QUICK SUMMARY

TruChat uses cookies to:

• Keep chat sessions working
• Save preferences
• Improve performance
• Support moderation and anti-spam systems
• Understand platform usage
• Support advertising for free access

You can manage cookies through your browser settings, but some platform features may not work correctly if essential cookies are disabled.